Payment Options….  

Ordering Online with us is safe and secure.
We employ a PayPal (go to http://www.PayPal.com for details) PayPal doesn’t compromise your credit card information in any way. This online system is 100% secure.
We encourage you to feel comfortable using your credit or debit card to conduct commerce on our site.

Delivery

Standard UK Delivery:
UK delivery is free of charge.
Standard UK delivery will be with you within 2-3 working days

European Delivery Service:
Our European delivery service is charged at £10.95
Your delivery will be with you within 5-7 working days

International Delivery Service: (This is everywhere else outside of the UK and EU)
Our international delivery service is charged at £12.95
Your delivery will be with you within 7-10 working days
Non EU orders are exclusive of VAT (20%). This is removed from your order at the checkout
Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.

Further Delivery Information

Please be aware that all deliveries need to be signed for, so please ensure there will be someone at the delivery address. If there is no one available to sign for your delivery then the courier will leave a card with details of how to arrange a re-delivery or where to collect your package.  Please note if you are collecting your package in person you will need personal ID showing your address. 

Please note that international orders may be subject to security checks or customs processing, which can cause delays in delivery of orders.

To check on the status of an order or verify shipment, please call +44 (0) 1787 462506

Our couriers do not deliver on weekends.

Any order placed over the weekend will be not be dispatched until the next working week.

Late and Lost Deliveries

We cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) - this is when the Royal Mail classes items as being lost.
International delivery - When items are sent to another country,your parcel is often handled by more than one postal service. When we send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered - This frequently happens when items are delivered to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases for a small charge, you can request a proof of delivery certificate from the Royal Mail (www.royalmail.com) by filling in a signature request form. Please note that we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to your home address.
The Branch cannot be held responsible for goods that are lost or delayed in transit.

Returns and Exchanges

If for any reason you are not happy with your purchase we are happy to exchange or refund items returned within 28 days of the date of delivery (This includes sales items)

Refunds will be issued within 21 days of your item being received using the same method of payment.

We cannot exchange or refund earrings (unless faulty) due to hygiene reasons

All returns need to be in its original packaging, in perfect condition and unworn.

Original delivery costs will not be refunded unless the item you are returning is damaged.

If your package arrives and an item has been damaged during shipping, please let us know within 48 hours of receiving the package by email to This email address is being protected from spambots. You need JavaScript enabled to view it. or phone +44 (0) 1787 462506.  We will check if we have a replacement item in stock and dispatch the replacement once we have received your damaged item back from you.  Your postage cost for returning the damaged item will be refunded. 

If the package you receive is badly damaged or open please do not accept the delivery and contact customer services immediately to arrange a replacement.

We do not accept any responsibility for postage costs for returned items unless items are damaged or faulty.

We do not accept any responsibility for any items that are lost, stolen or damaged in transit whilst being returned to us. We recommend you return items via an insured and reliable postal service, for example Royal Mail Special Delivery Service

All of our jewellery is guaranteed for 1 year from delivery date

Please post any returns to the address shown below using a secure method (i.e. Royal Mail Special Delivery via the Post Office)

The Branch
Goston Mount
Pottery Lane
Castle Hedingham
Essex
CO9 3EU

Please enclose all original packaging, if possible please include a copy of the order confirmation, the order number or at the very least your name so that we know who the package has been returned by.  Please also include a small note informing us if you wish to exchange an item or be issued a refund.

If the item was given to you as a gift and you know it was purchased directly from our website, you do not necessarily have to tell the sender that you want to exchange it.  As long as you retain all of the original packaging and you can provide us with the sender’s name, we can exchange the item for you.  Please be aware that we cannot issue refunds to anyone other than the original purchaser.

Please be aware that we cannot exchange or refund items that were purchased elsewhere (for example one of our stockists)

Privacy Promise

We are all about keeping things private

All data collected on our website when you register or purchase from us will not be shared, we treat all personal information as fully confidential.

Cookies

This site uses some unobtrusive cookies to store information on your computer.

Some cookies on this site are essential, and the site won't work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.

We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site. If you're not happy with this, we won't set these cookies but some nice features of the site may be unavailable. Some cookies on this site are essential, and the site won't work as expected without them. These cookies are set when you submit a form, login or interact with the site by doing something that goes beyond clicking on simple links.

We also use some non-essential cookies to anonymously track visitors or enhance your experience of the site. If you're not happy with this, we won't set these cookies but some nice features of the site may be unavailable.

To control third party cookies, you can also adjust your browser settings

Packaging

Your jewellery will be sent to you in a lovely The Branch Jewellery bag and gift box. Please rest assured that we always package our items securely and safely.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling (£ GBP).

Feedback and Complaints

We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, fax, e-mail or letter, then it will be dealt with promptly.

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Limitation Of Liability And Warranty

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.
NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

© The Branch 2016. All Rights Reserved.